Feature
Fulfil Orders When the Carrier Scans the Parcel
Choose when Globe fulfills an order: never, as soon as the label exists, or when the carrier first scans the parcel, with the order on hold until then. A timeline shows what will happen.
Every carrier account in Globe has a new Fulfillment and customer email section. It answers two questions in one place: when the order is marked as fulfilled, and when the customer gets the e-mail with the tracking number.
Fulfill the order:
- Don't fulfill automatically: you fulfill the order yourself in Shopify
- As soon as the label is created: Globe fulfills the order and adds the tracking number
- When the carrier takes the parcel over: Globe fulfills the order when the carrier first scans the parcel
Put the order on hold until then. With the last option, Globe puts the order on hold as soon as the label exists. In Shopify it shows as On hold, so you see at a glance which orders are packed and waiting for the courier. At the first scan Globe releases the hold and fulfills the order, and with Send the customer an email with the tracking number on, Shopify sends the shipping confirmation right then.
See what will happen. A timeline under the options walks through each step, from creating the label to the carrier's handover and the delivery status, with Unfulfilled, On hold, Fulfilled and Email to customer badges.
Fulfilling at handover works with the carriers whose parcel status Globe follows, such as Packeta, PPL, GLS, DPD, Balíkovna and Pošta bez hranic. Labels created in bulk, through Shopify Flow or through the Globe API follow the same setting.