Feature
Customers Can Change Their Pickup Point After Ordering
An optional time window in which customers change the pickup point they chose, on the Thank you and Order status pages. Off by default.
Customers sometimes pick a point and realise a minute later that another one is closer to work. With Change pickup point turned on, they switch it themselves on the Thank you and Order status pages, within a time you set.
- One click to change. A Change pickup point link sits next to the chosen point, with You can change it until and the time. Keep current pickup point keeps the first choice.
- The same carrier. The list offers points of the carrier the customer already chose, so the shipping method and price stay right.
- Two time limits. Change allowed after the order for counts from when the order was placed, from 15 minutes up to a day. And at most after the last selection for counts from the customer's last choice, from 2 to 60 minutes.
- Locked once you act. A change is never possible once the order has a shipping label or was exported to the carrier, is fulfilled or cancelled.
- You see what changed. The Globe block on the order shows the customer's latest change, and every change runs the same Shopify Flow trigger and webhook as an edit in the admin.
It is off by default. Turn it on in Settings → Change pickup point → Allow customers to change their pickup point. You can always change the point yourself from the order.