How Genkia ships herbal products with pickup points and COD
Genkia sells herbal teas, tinctures and supplements to customers across Czechia and Slovakia through its online store. Globe runs their shipping end to end on a regular Shopify Basic plan: pickup points, home delivery, labels, cash on delivery, and two pieces of custom logic written for how this shop actually sells.
One cart, two kinds of customer
Consumers pick a Zásilkovna or Balíkovna branch, or courier delivery, in the cart itself through a Globe cart widget restyled to Genkia's green and translated for both markets. Around three in five orders arrive with a branch already chosen, and the choice carries into checkout on its own.
Logged-in wholesale customers never see that selector. Their orders ship to an address, so it is hidden on purpose and they go straight to checkout.
Anyone who skips the cart through an express payment button gets the picker again on the thank-you and order-status pages, and an automatic email reminder a few minutes later if they still have not chosen. Genkia leaves the branch to the customer, but the choice can also be automated: Shopify Flow can assign the nearest pickup point from the address on the order. All of it on the Basic plan, no Shopify Plus needed.
The custom part: draft orders that collect what they should
The problem
Part of Genkia's orders starts as a hand-made draft order in the Shopify admin. Completed with payment due later, those orders reached the courier without a COD amount, and the parcels were handed over without payment.
What Globe does now
When a draft order is completed with payment due later and the shipping method is a COD one, the label now automatically gets a cash on delivery equal to the order's outstanding balance. The order is marked paid only after the label exists, and invoice-paid B2B orders stay untouched.
Labels and COD on autopilot
Every order becomes a Packeta or Balíkovna label printed from the Shopify admin. The COD amount rides along on the label, deliveries are tracked automatically, and once the carrier collects the cash the order is marked paid in Shopify on its own.
A tour of their storefront
The same shop on desktop and on a phone, in the order a customer moves through it.
Thanks to Genkia for sharing their setup and the lessons from running it with other shops. And if herbal teas, tinctures or supplements are your kind of thing, you are in good hands with them. Herbs are what they have processed and tested for over thirty years.
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